RETURNS, REFUNDS & CANCELLATION POLICY

DQ Paris

Due to the hygienic, cosmetic, sterile and/or personal-use nature of our products, DQ Paris applies a strict returns policy. This policy applies to orders placed through our online store, including orders shipped within the European Union and internationally.

1. 14-Day Return Period – European Union

For eligible consumer purchases delivered within the European Union, customers may notify DQ Paris of their decision to withdraw from the purchase within 14 days from the date of delivery, in accordance with applicable consumer law.

Any return is strictly subject to inspection and verification by DQ Paris upon receipt.

To qualify for an eligible return, the product must be:

• Completely unopened and unused;

• Untampered with in any way;

• In its complete and original packaging;

• With all seals, protective wrapping, labels and tamper-evident packaging fully intact;

• Free from damage, alteration or signs of improper handling or storage; and

• In a condition suitable for resale.

Opening, breaking, removing or tampering with a hygiene seal, safety seal, protective wrapping or tamper-evident packaging may make the product ineligible for return where the applicable hygiene/health-protection exception applies.

Submission of a return request does not automatically mean that the return has been accepted. Returned products will be inspected by DQ Paris before eligibility for a refund is confirmed.

If inspection shows that a product has been opened, used, unsealed, altered, damaged or tampered with, DQ Paris may refuse the return to the extent permitted by applicable law.

2. International Orders Outside the European Union

For orders delivered outside the European Union, all sales are final and DQ Paris does not accept returns, exchanges or refunds for change of mind, except where mandatory applicable law provides otherwise.

Because DQ Paris products are cosmetic and personal-use products, product integrity, hygiene, storage conditions and chain of custody cannot be guaranteed once a product has been opened or tampered with.

3. Opened, Used or Tampered Products

To the maximum extent permitted by applicable law, DQ Paris does not accept returns or exchanges of products that have been:

• Opened or unsealed;

• Used, tested or partially consumed;

• Tampered with in any manner;

• Removed from protective or tamper-evident packaging;

• Returned with a broken, missing, altered or damaged seal;

• Damaged after delivery;

• Improperly stored or handled; or

• Altered from their original delivered condition.

Products must pass DQ Paris inspection before any refund is approved.

4. Return Authorization

Customers must contact DQ Paris before returning any product.

For eligible EU withdrawals, the customer must notify DQ Paris within the applicable 14-day withdrawal period. The return must then be made in accordance with the return instructions and statutory timelines provided by DQ Paris.

Do not send products back without prior return instructions.

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning the goods.

5. Inspection of Returned Products

All returned products are subject to inspection upon arrival.

DQ Paris reserves the right, subject to applicable law, to verify:

• Product and packaging condition;

• Security and hygiene seals;

• Tamper-evident packaging;

• Batch/lot identification;

• Signs of opening or use;

• Missing components or packaging; and

• Any damage or alteration occurring after delivery.

A refund will only be processed after the returned product has been received and its eligibility has been confirmed, subject to mandatory statutory requirements regarding refund timing.

6. Damaged, Defective or Incorrect Products

The restrictions above do not limit applicable statutory rights concerning defective, damaged, incorrect or non-conforming products.

If you receive an incorrect, damaged or defective product, please contact DQ Paris promptly and provide your order number, photographs of the product and packaging, and the batch/lot number where applicable.

Please retain the product and all original packaging while the claim is being reviewed.

Where a claim is validated, DQ Paris will provide the remedy required under applicable law.

7. Shipping, Customs Duties and Import Charges

Original shipping charges, customs duties, import taxes, brokerage fees and other destination-country charges are non-refundable except where reimbursement is required by applicable law.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

Refusal to pay customs duties or import charges does not automatically entitle the customer to a refund.

8. Refused or Undeliverable International Shipments

If an international shipment is refused, unclaimed or returned because of an incorrect address, unpaid customs charges, import restrictions or failure by the customer to complete required customs procedures, DQ Paris reserves the right, to the extent permitted by applicable law, to deduct shipping, return-shipping, customs, handling and related costs from any refund otherwise due.

9. Business and Professional Orders

For purchases made by businesses, clinics, distributors, resellers, healthcare professionals or other customers acting for professional or commercial purposes, consumer withdrawal rights may not apply.

Unless otherwise agreed by DQ Paris in writing or required by applicable law, B2B and professional orders are final and non-returnable.

10. Mandatory Consumer Rights

Nothing in this Returns Policy is intended to exclude, restrict or override any consumer right that cannot legally be excluded under applicable European Union, national or other mandatory consumer-protection law.

DQ Paris reserves the right to refuse any return that does not comply with this policy, subject to applicable mandatory law.

For all return or refund requests, please contact our team of experts at info@dqparis.com.

To help us review your request efficiently, please include your order number, full name, email address used at checkout, and a brief reason for your request.

Our team will review your request and provide the next steps based on your order details and our return policy.