SHIPPING POLICY

DQ Paris
Effective date: September 2026

Thank you for shopping with DQ Paris. This Shipping Policy explains how orders placed through our online store are processed and delivered within the European Union and internationally.

1. Order Processing

Orders are processed and prepared for shipment from our fulfillment location in France.

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and French public holidays.

During promotional periods, product launches, holidays, or periods of unusually high demand, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Within France & the European Union

DQ Paris ships to France and eligible destinations throughout the European Union.

Estimated delivery time after dispatch is generally:

France: 1–3 business days
European Union: 2–7 business days

Delivery times are estimates and may vary depending on the destination, carrier, local conditions, and periods of high shipping volume.

Shipping charges, when applicable, are calculated and displayed at checkout before payment.

For orders shipped within the EU, applicable VAT will be handled according to the tax rules applicable to the order and destination.

3. International Shipping

DQ Paris ships to selected destinations outside the European Union.

International delivery generally takes approximately 5–15 business days after dispatch, depending on the destination, carrier, customs processing, and local delivery services.

Available shipping destinations and applicable shipping charges will be displayed at checkout.

DQ Paris reserves the right to restrict shipping to certain countries or territories due to regulatory requirements, distribution agreements, carrier restrictions, sanctions, or other legal or commercial considerations.

4. Customs, Duties & Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, brokerage fees, VAT/GST, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

DQ Paris does not control customs charges and cannot predict their amount.

Customers are responsible for ensuring that products ordered from DQ Paris may legally be imported, received, and used in their destination country.

5. Customs Delays

International shipments may occasionally be delayed by customs authorities.

DQ Paris is not responsible for delays caused by customs inspections, import procedures, carrier disruptions, incorrect or incomplete delivery information, force majeure events, or other circumstances outside our reasonable control.

We will, however, reasonably assist customers with shipment documentation when necessary.

6. Tracking

Where tracking is provided by the carrier, customers will receive tracking information after their order has been dispatched.

Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, or failure to collect the shipment, additional shipping or return charges may apply.

Please contact DQ Paris as soon as possible if you notice an error in your delivery information. Once an order has been dispatched, we may not be able to change the delivery address.

8. Damaged or Missing Shipments

If your package arrives visibly damaged, please photograph the outer packaging and products immediately and contact DQ Paris customer service as soon as possible.

For missing shipments, please contact us with your order number and tracking information so that we can investigate the shipment with the carrier.

Claims are subject to verification and the applicable carrier's procedures.

9. Delivery Estimates

All delivery times stated on our website or in this policy are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

DQ Paris is not responsible for reasonable delays caused by carriers, customs authorities, weather conditions, strikes, transportation disruptions, or other circumstances outside our control.

10. Distribution & Territory Restrictions

Certain DQ Paris products may be subject to territorial distribution arrangements or regulatory restrictions.

As a result, some products displayed on our website may not be available for shipment to every country or region.

If a product cannot legally or contractually be shipped to the delivery destination selected by the customer, checkout may be restricted or the affected order may be cancelled and refunded.

11. Contact Us

For questions concerning shipping, delivery, tracking, or an existing order, please contact DQ Paris Customer Service through the contact information provided on our website.

Please include your order number when contacting us regarding an existing shipment.

DQ Paris — France